Bait & Switch - Recensione dipendente - Dipendente anonimo presso Genesys

2,0
14 feb 2022
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Changing my 5 star review to 2 after four months of work: - Competitive compensation for remote/flexible work - Loads of tools although they're difficult to access and change frequently

Svantaggi

- Less than 3 months at the company and my job, boss, and function are all changing. Re-orgs happen, but I didn't expect my career trajectory to be altered so negatively. Completely different than what I was recruited for and promised in the interview phase. The timing makes this totally preventable. I've had really positive feedback on my performance, so it's baffling to be re-allocated to a more junior position. - Leadership encourages employees to ask questions and raise new ideas, but actually raising concerns or ideas outside of norms is culturally viewed as a red flag. As a minority, this is incredibly disappointing - Although I was told to expect a bonus in the hiring process, I was later told I was ineligible when it came time due to being with the company for less than a year. Completely understand the need for a cut-off, but clarifying that expectation would have easily prevented dissatisfaction - Frequent reorganizations kill continuity and chances of upward career mobility - Preaches empathy to the customer but a true lack of empathy for employee experience long term - Undefined culture leads to wide variation in manager experience and morale-killing behaviors - Lack of established HR processes create unnecessary ambiguity in the areas that are increasingly important to employees

Esplora altre recensioni su Genesys

5,0
29 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great teamwork. Remote work. Solid product suite.

Svantaggi

Upward mobility for career. Lack of communication between different areas can cause silos.

4,0
26 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Interesting take on customer experience using AI. Good pay for the role.

Svantaggi

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.

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