Vantaggi
Genesys Cloud is the best platform in the market. The business unit has some of the smartest and most driven people I’ve gotten to work with in my career. You can have pride knowing the platform and product is best in class.
Svantaggi
The reason I can’t advocate for Genesys currently is due to some of the executive leadership, specifically in the Sales organization. The current executive sales leader is fostering and creating a toxic culture of politics and blame. The previous leader would be very introspective and be a part of a solution to rough patches. The current individual blames everyone but herself and isn’t aware of the role she plays in the success or lack of success the organization is having. It is due to her true lack of leadership and emotional intelligence why I cannot recommend working in sales at Genesys.