Genesys in Transition - Recensione dipendente - Customer Success Manager presso Genesys

Great teamwork. Remote work. Solid product suite.

Upward mobility for career. Lack of communication between different areas can cause silos.

Interesting take on customer experience using AI. Good pay for the role.

Favoritism amongst certain individuals and teams. I've heard that some sellers were removed from accounts just as they were going to close deals and therefore lost their commission. The messaging is that you can speak to any leader but that is not always the case.