Genesys

Transformation is challenging - Recensione dipendente - Director presso Genesys

3,0

20 nov 2015

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

Genesys is the contact center market leader. In recent years Genesys has increased it's leadership in large part because competitors have imploded or taken their focus away from the contact center space. When you work for a leader you are afforded additional leniency than others in the marketplace. As a leader I also believe that Genesys has a good chance to succeed in spite of itself. Most of the executives are aware of the challenges and will acknowledge them.

Svantaggi

Culture. Genesys does not have an empowering culture therefore change is extremely challenging. Like many software companies Genesys suffers from a NIH mentality and causes significant barriers to innovation. Many of these cultural challenges are highlighted with the cloud solution. There level of organizational silos, bureaucracy and latency which are unacceptable for the company maintain a leadership position. This has been little movement in this areas despite the One Genesys initiative. Changing a 20 year culture is not any easy task. Genesys is suffering through the same challenges as many prior industry leaders. At present I'm not sure what the outcome will be.

Risposta di Genesys

10y

Thanks for your feedback. I acknowledge that change is difficult, and I am extremely proud of how rapidly Genesys has evolved, successfully responding to a rapidly changing competitive landscape as we move into the cloud. Our strategy is to invest internally and also to go outside. In the case of cloud, we are leveraging many long time employees, but we have also gone outside for talent and have acquired over a dozen companies as you probably know. I for one am confident that we will continue to be the leading provider of contact center and customer engagement solutions. If you have not escalated some of your more tactical concerns internally to me or your management, I recommend you consider doing so. Thanks again for taking time to share your thoughts. Paul Segre, CEO

Transformation is challenging - Recensione dipendente - Director presso Genesys

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