Would highly suggest looking elsewhere - Recensione dipendente - Process Associate presso Genpact

- No upward mobility even for top performers - Brutally rigid PTO usage policies - Management will remind you regularly of the state of current job market as a means of attempting retention - 2 years of consistently being a top 10% agent, was scoffed at for asking for an annual raise - Expectations are that agents are on camera at all times, with a hot mic. Trainers and managers are not held to the same standard. - Don't take 16/hr. The people in the room who have been there are making 18/hr and I can tell you they deserve more.