Seemingly unrealistic expectations for their lowest tier employees. - Recensione dipendente - Customer Service Representative (CSR) presso Globe Life

The standards and goals the company forces towards your performance requires you to operate as a machine. It's considered a negative mark against you to take any amount of time off the phone that isn't a schedule break or lunch, even if its just to use the bathroom. The time per call they expect you to be at doesn't allow you enough time to carefully examine the customer's problem more often than not. You have to actively try and get someone off the call, or withhold important information if it wasn't asked about, in order to meet your phone handle time.