Vantaggi
Environment: Work from home convenience
Svantaggi
Rate of pay is significantly lower than the same position at competing companies. We are regularly asked to go above and beyond when we are not treated remotely well. There are employees working in the warehouses that make $5 more an hour than myself and my coworkers on the CS team. They are constantly making changes and not communicating them properly. They do not prioritize growth within the company. They do not properly train any new hires. CX managers are paid more than triple what cx reps are paid and they do not even comp for our wifi or provide updated technology. The available benefits plans are not worth the large chunk thats taken out of your biweekly checks. They will spend millions on marketing and then reduce their drivers ROP down to almost nothing but are somehow surprised drivers are quitting and striking in every single city. Their way of incentivizing CS agent to increase CSAT is by entering us into a “raffle” to possibly maybe have the chance to win a company gift card……. just pay us more we don’t want to buy this overpriced $8 cereal. Nearly 70% of my coworkers are single parents who definitely do not earn enough money to support themselves and their children. Even when we need it desperately they rarely approve OT. We get called racial slurs and expletives nearly every single day just to barely be scraping by on our bills.