Pay for Reservationist - Recensione dipendente - Reservationist presso Groot Hospitality

good hours, high tips, good management and coworkers

company takes an extremely high amount percentage of tips

The events and activations are genuinely exciting, working with high profile brands and being part of notable moments in Miami’s hospitality scene is a cool experience you won’t find everywhere.

Unfortunately the cons far outweigh the pros. There is no formal onboarding, no structure, and no clear path for growth, which explains why talented people consistently don’t last. Communication from leadership is poor and information is regularly withheld from the team, which directly impacts the quality of work. Leadership style is unpredictable and at times disrespectful, comments are made that are simply not appropriate for a professional environment and team members are often undermined. There is a desire to push for change but without the follow through or resources to actually support it. The team itself is incredibly talented but unfortunately the environment makes it nearly impossible to thrive. High turnover is not a coincidence here, it is a symptom of deeper leadership and structural issues that need to be addressed. Very political company