Angry customers, very little support... - Recensione dipendente - Customer Service Representative presso Groupon

2,0
21 gen 2014
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Unlimited paid time off. It sounds absolutely insane and it is. ALso, the company pays very well considering their Customer Service reps are required to do very little.

Svantaggi

The upper level management is full of lazy hipsters who want to do as little as possible and make as much as possible. They do not care about the lower level employees. The atmosphere is dismal and with their current policies in place, they'll probably be bankrupt in the next 2 years.

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5,0
18 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Strong technical stack - Strong growth opportunity - Collaborative Environment

Svantaggi

- Tight timeline for work

1,0
7 apr 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

No pro’s whatsoever. If you’re thinking about joining this company, save yourself a headache and run.

Svantaggi

“Burn and churn” culture with minimal long-term investment in employees. Limited support and inconsistent coaching from management. Quarterly quotas frequently change, directly impacting compensation and making earnings unpredictable. Commission, if you’re lucky to get any, gets paid every 3 months- if terminated, you lose out on THOUSANDS of your hard earned money Compensation does not align with responsibilities—BDRs are often expected to perform full-cycle sales functions similar to Account Executives on a low base salary, ($40,000) Once placed on a performance plan, there is little path to recovery and increased scrutiny follows. High-pressure onboarding environment—new hires are expected to close deals quickly, with limited ramp time. Promotions appear inconsistent and not always based on performance, which can impact team morale and leadership quality. Concerns raised to leadership or HR are not always addressed in a transparent or timely manner.

3
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