Vantaggi
The company does the "right thing" when dealing with their customers. The company is one of the oldest Mutual Insurance Companies left in America. They have a very tenured population of employees and are trying to service clients from 2 lives up to as many as 10,000. As a full array of vision, dental, disability, life and voluntary products for employees.
Svantaggi
The downside is that the company changed service models in the past three years and are in the midst of trying to determine the best way to service their clients. A lot of effort to get things accomplished internally, but from a positive standpoint, they've hired a lot of executives with a great deal of experience in other companies like UNUM, CIGNA, AETNA and United Healthcare. This will give them the direction needed for the future.