Vantaggi
Nice office in Plano, TX and free coffee..before the pandemic.
Svantaggi
1. Very old systems (think MS DOS/mainframe) which made everything more convoluted and time consuming. Seriously, you literally type bottom to top. 2. Inadequate training- Ive worked in claims for 15 years, I've worked for several of the countries largest carriers and I can honestly say this was the worst training I've ever experienced. Was told after an 4 week training on claim /policy basics and 1 week of systems that most of the training would be on the job. Everything had to be reviewed by the mentors, which would be fine if it didn't cause a delay in the adjudication and number of daily decisions, and subsequently viewed as lack of productivity by management. Even a simple email for employer forms would need sign-off and would take a few days to receive back. This would hold up a easy claim review for weeks.