Interesting Work but low pay, low morale, low chance for promotion - Recensione dipendente - Customer Service Representative (CSR) presso Guardian Life

3,0
12 lug 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

I have great co-workers and team members. This is who I rely on primarily for assistance and support as it does not come from management.

Svantaggi

Expectations for promotions unclear/ seems that "favorites" are chosen. Raises and bonuses annually but they don't even keep up with inflation. Tech issues are constant and systems are sluggish and outdated. Despite a myriad of tech issues, metrics remain unreasonably out of touch and hard to achieve. QA out of touch with actual skills useful for customer interaction. Turnover is terrible

Esplora altre recensioni su Guardian Life

5,0
21 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great culture and ramp time. Always investing in growth.

Svantaggi

Back room team can be slow.

4,0
20 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility, excellent work life balance, casual environment, easy to use PTO. Benefits: health, dental, STD/ACC, vision, 401k are excellent

Svantaggi

Pay is much below the standard for the position, raises and bonuses are minimal and hardly reflect the effort that is required to maintain positive metrics/meet goals. Case managers' responsibility is at a max and we often feel overwhelmed by the workload and expectations of management. Case managers are often responsible for tasks outside of the important things that have an effect of the claim

Vedi recensioni per: Utile|Valutazione|Data|Tutto