Client Services Professional/Receptionist - Recensione dipendente - Front Desk Receptionist presso H&R Block

3,0
2 mar 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The staff tax preparer's were very kind, informative and helpful.

Svantaggi

The manager assigned to training was very unprofessional and blatantly disregarded trying to help new hires; she always directed information to employees that had worked for them during previous tax seasons. The manager in the office I worked in was very unprofessional, disrespectful to some of the tax preparers as well as myself and the evening receptionist (csp). She spoke to staff in a very degrading fashion (told a new tax preparer he was stupid). in front of the entire office. She would raise her voice often and ease drop and rudely yell across the room to tax preparers during sessions with clients. Also, there was not much work at this office therefore, making for very long and difficult days.

Esplora altre recensioni su H&R Block

5,0
8 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexibility, career growth, compensation, and coworkers

Svantaggi

Benefits, workload, and health care plan

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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