Customer Service Professional -- I enjoyed it very much and have applied again this year. I have not heard back. - Recensione dipendente - CSP presso H&R Block

4,0
17 ott 2013
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Good atmosphere and reliable workers. Overall a good experience.

Svantaggi

Sell, Sell, Sell from the management. There is no reason to be a hard sell - everyone must file. If the service is good then word of mouth should be a large part of marketing.

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5,0
22 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great work during tax season

Svantaggi

Not available year round for most employees

3,0
23 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Flexible availability. Path for promotion is obvious and quantified.

Svantaggi

Bonus/commission it is based on level and sales so is low in states without a state tax form. Hourly wage comes out of bonus. Pressure to sell items that don't add to your commission. They push customer surveys but you can be penalized if someone complains about the company, price, amount of emails etc even though you have no control. Some employees are frustratingly low quality and you will spend time helping or fixing their mistakes time that works against your commission. You are expected to answer phones, make appointments, scan, print, take money, help new comers all while maximizing returns. If you take over someone's client and find a mistake you are expected to work against your commission to file amendments peace of mind claims etc.

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