Customer Service - Recensione dipendente - Customer Service Representative presso HCLTech

1,0
17 dic 2017
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Support from teammates Monthly bonus Commision

Svantaggi

Thrown into the deep end with barely any training Expected to meet unrealistic targets Care more about meeting AHT so TL's can get bonus rather than actually helping the customer No support from managers Agents know more about services then TL's Not recognised for hardwork

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5,0
16 mar 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Supportive team environment Great opportunity to learn and grow Collaborative culture Interesting and challenging projects Flexible work environment

Svantaggi

Some processes could be more organized as the company continues to grow. Communication between teams can sometimes be improved.

3,0
6 lug 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Autonomy, good leadership, support from the top.

Svantaggi

Lack of communication, company is way too big, no bonuses under the guise of budget, no raises or promotions. No one seems to understand the process of how to get one

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