Inbound Call Centre - Recensione dipendente - Customer Service Representative presso HGS

3,0
1 set 2015
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Excellent opportunity to learn sales skills, co-workers were amazing and due to how often management left you alone, learning to self-motivate and multi-task were invaluable. Ample opportunity to learn new ways to de-escalate an angry client.

Svantaggi

Real Sink-or-Swim type environment. Scheduling is based on scorecard. Management can be toxic and non-professional. Computer systems were unreliable at best of times, and server issues ensured a steady stream of back to back calls of angry clients who couldn't get through due to said systems earlier in the day.

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5,0
4 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great company to work for

Svantaggi

I don’t have any con

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Risposta di HGS
1mo
Thank you for your wonderful feedback and recommendation. We’re glad you had a great experience at HGS and wish you all the best ahead!
4,0
12 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

- Quick to adopt new technologies - High degree of freedom

Svantaggi

- Agressive timelines - Unclear direction

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Risposta di HGS
1mo
Thank you for your feedback and for recognizing HGS’s focus on innovation and new technologies. We appreciate your comments. Wishing you continued success at HGS!
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