No one is happy - Recensione dipendente - Sales presso Handshake

1,0
8 nov 2023
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The company’s mission is really the only current pro.

Svantaggi

I would strongly recommend that prospective employees and other stakeholders thoroughly review Glassdoor ratings. These reviews often highlight consistent themes that reveal the company's actual culture and operational issues. Beginning with the entire leadership team (minus chief education strategy officer), it's imperative to make changes. Their lack of empathy, misallocation of funds and resources, and persistent poor decision-making in prioritizing projects have consistently harmed the company's future outlook and prospects. The company's mission will likely struggle to succeed unless it is acquired. There's a clear presence of favoritism at the executive level. Favored but inexperienced managers and individual contributors are seldom held accountable, leading to lower morale and poor culture. The nuances of the platform lead to considerable frustration for both customers and the team. There's a lack of resources and data available to assist customers effectively. Furthermore, leadership's decision-making prioritizes other factors over the well-being of students and customers. Several workforce reductions occurred throughout the year, with many disguised as performance reviews or by subtly pushing people out. It wouldn't be unexpected if this trend persists throughout this year and into the next. Additionally, it's interesting how many direct reports did not reach out to their laid-off teammates. They preach empathy yet fail to show any and that says a lot.

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Risposta di Handshake
2y
Thank you for providing your feedback. While we’re sorry to hear that this was your experience while working here, we value your candid thoughts. It’s never easy to have to say goodbye to coworkers, whether on the leadership team or individual contributors, but we firmly believe that the individuals we have in-seat are the right ones to carry our company forward. Our twice-annual review processes are opportunities for performance to be objectively evaluated through calibration conversations with managers across a team, with attendees from the People Team and senior leadership. We recognize the growth opportunities we have within the product itself, and are confident that we have the vision and leadership in place to close those gaps. Again, we are grateful that you took the time to share your thoughts, and appreciate your candor.

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5,0
24 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Remote opportunities for different projects.

Svantaggi

Projects often pause, and we wish they would last longer.

1,0
22 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Challenging, interesting position in the short term.

Svantaggi

The company has implemented a new timer policy that has “active” and “inactive” time on the backend that makes up for the total time. We were getting paid by total time (as you should), but HAI has changed it to only pay contributors for the time marked “active.” Time is “active” when scrolling, typing, and clicking within the specific task tab. Time is “inactive” when none of the previous actions are happening; i.e., when reading the task without moving the mouse or pressing keys, researching in another tab, etc. It sounds like they have changed the rules to only pay for active time, which has caused huge pay discrepancies. The percentage of inactive time is usually way more than active time on these timers due to the amount of reading, visual analyzing, thinking, and research required for some tasks. This behavior is unacceptable because time that seems “inactive” is still important to the quality and completion of tasks. They keep throwing accusations like “time thieves” around to justify it. If you respect yourself, pack it up and go somewhere else. I know most people who work at these places are desperate for income, but that’s exactly what they’re hoping for. They’re hoping you will be desperate enough to be taken advantage of.

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