Upper management is very detailed and specific on what is expected, to the point of drilling it into your heads what is expected. We had LP come into our store and dock us points for writing shortages that were not over $5.00 on our till discrepency reports. Three months later we had LP come into our store and dock us points because we were "overwriting" and noting every discrepency with every till. If you are going to micromanage at least be consistent, you are creating a lot of confusion for people who are trying to do the right thing. Inconsisitency mixed with micromanagement creates working out of fear of doing the wrong thing, working out of fear of doing the wrong thing leads to you doing the wrong thing.
