Needs improvement - Recensione dipendente - Customer Service Representative presso Healthgram

1,0
15 dic 2021
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Paid holidays, that’s about all

Svantaggi

-Poor communication between departments -Lack of support from department manager -so many organizational issues and confusion - customer service has to be the middle man and reach out to departments that should have their own line when it comes to helping members and providers with specific issues about with Rx authorizations, claims and accounting problems - portals are not user friendly - no line for members to call for precertification inquiries but if it’s not done then they are penalized

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Risposta di Healthgram
4y
Thank you for taking the time to leave us your feedback. We are sorry to hear that you did not enjoy your time working with us, but we appreciate your suggestions on improving the systems for our employees and clients. If you have anything further to discuss, please feel free to reach out to our HR department.

Esplora altre recensioni su Healthgram

5,0
30 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great team, job security, challenging but rewarding

Svantaggi

Nothing major for cons - overall great place to work

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Risposta di Healthgram
3d
Thank you for your review. We hope you continue to enjoy working at Healthgram!
5,0
22 dic 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Amazing people Stable eatablished company Strong sense of purpose Fun company culture Internal promotions

Svantaggi

none that come to mind

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Risposta di Healthgram
6mo
We are glad to hear that you've enjoyed your time with Healthgram over the past decade!
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