Easy onboarding and competitive pay, but late shifts possible - Recensione dipendente - Customer Support Representative (Tier I) presso Helpware

Great culture and collaborative environment

The management is sometimes slow in giving feedback and implementing changes.

Remote work Low skill/experience requirements to get a job Equipment supplied Pretty good health insurance (used to be better) Industry standard KPIs

No raises Minimal shift bid/change options Antagonistic HR dept Hard to promote within No incentives Terrible 401k matching Terrible work culture Layoffs without warning Lies about projects doing well only to fire their employees the next week. Minimal support/assistance within the projects Terrible training Rampant nepotism