Get Your Experience and Move On To Greener Pastures As Soon As You Can! - Recensione dipendente - Account Representative presso Hibu

1,0
21 apr 2009
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The benefits are okay but the medical and dental need some work. Employees are held financially responsible for huge medical and dental bills if you need anything more serious than a x-ray or a cavity filled. I'm talking anywhere from $100-$2000 per bill (I myself have paid about $4000 in medical bills on top of my monthly insurance payment) but the amount taken out of our checks isn't all that expensive so that's probably why. If you don't get sick or injured often and your teeth are good it's not a bad insurance to have. Time off is good but it's discouraged to use it (despite the fact that you lose it each January) if you aren't in the top 10% of sales.

Svantaggi

Hmm, where to start??? Sales management is horrible. It's nearly impossible to move up in this company unless you know someone. People are promoted to sales management based on how much they kiss up and who they're sleeping with. Ability to lead and support is not only not required it actually appears to be discouraged. They tear down their sales reps, making them feel incompetant and like 5 year old children. The higher-ups make up ridiculous rules and policies that make getting things done efficiently and correctly nearly impossible. They won't hire cleaning crews for their sales offices, instead leaving it on the shoulders of an over-worked administrative assistant that's forced to wear a suit to work while he/she scrubs floors, desks, bathrooms and all kinds of disgusting things. The result is the offices being dirty since so many people making a mess is naturally too much for one person to handle considering they're not a janitor. New sales leads are given to the managers favorites rather than distributed fairly, lay offs in sales offices are done on a personal level, not based on job performance or time with the company. Managers call customers to verify that sales reps actually met with them resulting in customers doubting the integrity of their rep, without having any reason to distrust the employee. Customer service, billing and collections don't want to do their job and tell all customers to direct their questions and issues to the sales reps or the administrative assistant, (No matter what the problem is) who have to go back to those departments for resolutions 99% of the time anyway since we aren't allowed to do any of that (Policies that make everything impossible). A telephone sales team has free reign over the entire country and is allowed to sweep in and sell products to customers that already have a rep and take the commision. Basically it's a big mess.

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5,0
25 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

reat place to work! They truly care about their employees and create an environment where people feel supported and valued. The managers are amazing—they encourage you, challenge you, and push you every day to grow and succeed. It’s a team that genuinely wants to see you win.

Svantaggi

I would recommend doing a little more research and qualification before passing leads over to the reps. Some leads are labeled as ‘hot,’ but after speaking with them, they often don’t have the urgency, need, or buying intent expected. A stronger qualification process would help the sales team focus their time on opportunities that are truly ready to move forward.

avatar
Risposta di Hibu
2d
We completely agree that Hibu is a great place to work! We appreciate your perspective on lead qualification. Ensuring our teams receive well-qualified opportunities is important, and we’re continually working to improve lead quality and alignment so reps can focus on the most meaningful conversations. Wishing you continued success here!
2,0
29 mag 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

autonomy, product is seemingly good

Svantaggi

Overall a terrible sales org, commission structure is nonsense and very low percent of reps are on the high tier, including reps that are top performers being on the mid or low tier commission. You are responsible for prospecting, closing, and account management so job gets harder the longer you are there. Force you into long meetings so the VP can show everyone Christopher Voss masterclass videos that are irrelevant. Sales contests where the reward is literally 5 dollars. Training is completely disconnected from how the job actually is, even down to the tech stack they teach you. Sales planning does nothing and does not provide any new leads or any sales tools that work. They do not even have a list of discovery questions to provide you. No one uses any of their provided tech stack you just have to figure out your own processes with no support. Very low base salary which they will lower if you get put on PIP. Extremely unstructured PIP program with no concrete numbers or explanation for how to get off of PIP. Extreme favoritism at the managerial level.

avatar
Risposta di Hibu
2d
Thank you for your feedback. We’re sorry your experience didn’t meet expectations, though we’re glad you valued the autonomy and product. We take concerns around commission structure, training alignment, and performance management seriously and are actively working to improve clarity, support, and consistency across these areas. Your input on leadership and resources is also appreciated and helps guide ongoing improvements. Thank you again for sharing your perspective, and we wish you the best moving forward.
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