Vantaggi
Work at home, team member travel program, decent benefit package, decent starting pay for a CC job, quarterly bonus if you hit your numbers, nice people
Svantaggi
Little communication, help desk is not well trained, severe technology issues across the board (phones go down frequently, poor implementation of new password security feature causing an influx of calls regarding login issues, system fails to post stays constantly causing angry customers, chat feature to get assistance with questions is constantly down). My biggest con was that the on boarding team lies about the timeframe for moving up to a new position. I was told during my interview there would be a technical support spot opening that I could move into within a month or so, then the training team said 90 days buy could be sooner depending on experience and need, but when I applied I was told even though I was qualified all employees had to wait 6 months before moving into another position. Getting to see how much money you made for Hilton ($25000 in a month) and the 0% commision because CC doesn't get commision, only reservation agents get that.