HomeServe

1,0

4 dic 2017

Consiglia

Gradimento del CEO

Pronostico commerciale

Vantaggi

The people were good, I really enjoyed working within my network team for a short period of time but things changed. Some Managers are very people driven and will go out their way to help you, I enjoyed my time with my colleagues and enjoyed helping people. I received a number of star nominations during my time there so it was nice to feel appreciated. the Senior Leaders were good very motivational and helped you understand the vision and goals, I got to participate in contractor roadshows, and even attended the cascades which were really good. it was a shame some of the middle management just didn't get it and never really demonstrated living the values or even trying to promote them. Put your people first. I think they found it difficult to give praise or celebrate success, towards the end it was only about figures and never about the customer any recognition given on what we did to achieve them.

Svantaggi

My actual manager would walk past me and not even say hello and he hired me, I wasn't doing what I was bought in to do and my concerns and ideas were never listened to nor addressed. I felt someone in a senior management position was really letting HomeServe down and not treating people fairly, I tried to resolve it but no one cared. it was such a shame because my previous manager was a great leader and I actually loved coming into work and felt like I was making a difference and always praised for effort. I felt included as part of the wider business. its the simple things which matter the most. Appointing good leaders will make the biggest difference so keep hold of them.

Risposta di HomeServe

Thank you for taking the time to post such a constructive and detailed review. I’m really pleased that a lot of what you experienced in your time at HomeServe was positive. I am concerned though about some of the things you feel weren’t right for you. There are always two sides to every story but what you have said is certainly not how I would want someone in my team to feel and therefore I’d really welcome the opportunity to discuss this with you. My email address is richard.shepherd@homeserve.com – please do drop me a line.

Disappointed - Recensione dipendente - Technical Support Engineer presso HomeServe

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