25 years and still changing - Recensione dipendente - Director presso HomeServe

5,0
11 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

HomeServe is a fantastic British global success story on the brink of the FTSE 100 (number 114 as of this writing). The company was founded by Richard Harpin as a joint venture with South Staffs water and is now a global Home Assistance company with businesses across Europe and even Japan. The biggest part of the company and the growth engine is HomeServe USA. The company is also investing heavily in the future with purchases such as Checkatrade and Habitissimo. The UK business has transformed from a selling machine 10 years ago to a very Customer focused business as evidenced by their rating on TrustPilot. Exciting new Partners like Aviva, E.ON, Octopus Energy, and Co-op Energy have been signed in the past few years. HomeServe Labs and LeakBot are amazing on their own yet alone as part of a Plc. The company in the UK now has over 1,000 engineers and recently they were all given pay increases to compensate for their productivity incentives being removed. This is so they can always take the time to do the right thing.

Svantaggi

The core systems were not invested in for many years which has required a 5 year catch up. These systems are going live soon but the projects have been exhausting. The company is in transition in the UK to a more mature business which is challenging for some to accept.

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Risposta di HomeServe
7y
Thanks for the review. We're really proud of our history and growth and key change programmes such as Merlin and Unity which are currently being rolled out will have an enormous impact in delivering effortless customer service; supporting our People better by simplifying our processes.

Esplora altre recensioni su HomeServe

5,0
2 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Great exposure and a chance at a full time offer if you make the internship count.

Svantaggi

Definitely a learning curve as with any company so you need to speak up and ask questions.

2,0
1 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Quicker hiring process than expected

Svantaggi

Misleading job requirements and work from home arrangements

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