Vantaggi
The main pro is the people: lots of lovely people who are kind and genuinely care. Many of the mid-level managers in particular are very approachable and genuinely want you as an empoloyee to be happy. Annual leave entitlements and 2% annual pay rise (+ inflation raise) are also good 'perks'. There was also a lot of great and flexible support throughout the pandemic, which was much appreciated.
Svantaggi
The main con is the total lack of strategy. The organisational aim - ending homelessness - seems to be entirely absent from the work that is being done. Everyone is always very busy doing day-to-day work, but no one seems to know how it all fits together or how strategic any of it is. The focus is, instead, on continuing to grow, staying busy, and getting funding, not on ending homelessness. The lack of strategy is evident in many areas, including EDI, where initial publicised goals seemed to disappear over time and it's not really clear that this is important to the higher-ups. There's a real laddish culture coming from the men at the top, with lots of inappropriate comments and jokes and a lot of talking, with very little actual listening. While it can be a great place to work in many ways, the focus on growth and seeming to be supportive (while not always doing this in practice) seems to supercede actually doing impactful work. The disconnect between different teams can also lead to duplication of work and work done to a poor quality, especially in terms of trainings that give outdated or entirely incorrect information, something I have encountered many times. While there are some benefits to the very flat structure, it means there is almost no room for progression and that almost everyone is seen as 'equal', despite some roles being much more specialist / demanding.