Vantaggi
Most of the people who work with you, on the same level as you, are amazing. There are monthly activities to try to keep things interesting and free wine/beer/margaritas depending on what management feels like that week. There are 2 weeks of paid training. Also, if I do choose I can wear a onesie to work of my favorite My Little Pony character (and people have done that)
Svantaggi
Where to start... The customers are terrible and treat you like garbage, if they're mad at HG you get a bad NPS rating. Bad NPS means you get fired, because they treat their customers horribly. Second, there are too many secrets. Management will be like, "I can't tell you why, it just is that way and don't question it" and if management doesn't like you you're screwed. The pay is not compensatory for the level of stress you deal with. And the training I talked about, forget everything you learned in those 2 weeks because they don't teach you how to troubleshoot real issues, they just teach you to disable Wordpress plugins