Vantaggi
-Good for gaining experience -They accept beginners with little to no web hosting experience(at entry level jr admin, of course) -If you are a hard worker and fast learner then you can likely become an admin -The pathway to admin will teach you many things about Linux and networking -Free lunch (usually edible, but sometimes not. still way better than what was previously offered with "Thai Nu" and "Chef" (AKA previous CEO's family member), now the food is handled by a supervisor that owns a restaurant. -There USED to be some job security if you were hitting your numbers, but now that is gone with EIG and outsourcing -HG will reimburse technical certification exam fees that are on a designated list and related to your job (no training/class assistance offered, though) -There used to be some smart and cool folks, and there still are, but you will also now see people that you can tell are just there for a paycheck and don't really care about learning much -HostGator USED to be a very respectable and popular host due to its amazing customer support (i.e. nothing is out of scope, etc), but after EIG started with their management it declined
Svantaggi
-Outsourcing. Owner of EIG, Hari K. Ravichandran, has multiple family members that directly own and operate an IT outsourcing firm under the names of DIYA and Glow Touch Technologies. They operate out of Mangalore, India and multiple positions have been moved there which put USA employees out of a job. That is a despicable practice and unnecessary. Brent Oxley was able to grow and operate HostGator without outsourcing any USA positions, but then again he wasn't a slave to investment groups like Goldman Sachs and Warburg Pincus along with shareholders. If you aren't in a position where you speak with the customer on the phone, then I would seriously question your long term job security(they only lease the office instead of buying a new one as Brent Oxley had wanted to do with his own leasing company). -EIG(parent company) directly manages everything, which is a exactly opposite of what they said would happen. "we bought HostGator for a reason, we like how you guys operate, so we don't want to go in and start changing everything" - Hari during his visit relating to the buyout, 2013 -Unnecessary add-on services that almost nobody is trained on, they just show up one day and not even your supervisor will know how to answer questions on it. -HostGator *heavily* stresses add-on sales now. There used to be no real outgoing sales team and now it is probably over 20 outgoing sales members in HTX alone. -Service has gone seriously downhill, so much that they had to close down the Reviews section of their forum years ago. Many long term customers left due to multiple datacenter outages and ridiculously long wait times for phone/live chat.