It's a job - Recensione dipendente - Inbound Customer Service Agent presso Humana

Horrible inclusion PTO and taking off is a JOKE and frowned on. Leads and management are lacking the ability to actually read questions so you repeat yourself while your KPIs are steadily dropping. WFH are the step children and you will wait upwards of 10 mins for a reply. Call center ppl rarely get promoted outside of the center so remember that!