Customer service at its Best - Recensione dipendente - Account Representative presso Humana

Compensation, PTO, Remote work, Good culture.

Frequent reorganizations make some parts of the business not feel like they have job security.

Great pay if you sell good, has a base pay as well. Big Company. Easy everyday schedule because you're in charge of yourself. Super fun to do events at senior centers and other days you get to do remote administrative work. Get to travel once a year on a free company trip for AEP.

They were very rude and unprofessional with us after being laid off. They acted like we were fired and immediately shut all our laptops and phones down. The management was super rude and literally gave us no chance to ask questions regarding our severance or health insurance or anything! Anytime you reach out to someone it's like no one knows and you just get sent on a phone chase. Before all of this, Humana seems to have a lot of things in place that hold their own agents back from selling. Multiple people I enrolled were stolen by Humana's call centers. How does that make sense? Then it would be a whole phone chase before they fixed their own mistake. Next to that they say you can grow in the company, but it is almost impossible.