Stressful - Recensione dipendente - Customer Service Representative presso ICF

1,0
14 giu 2024
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

My coworkers were great to work with

Svantaggi

Everything. The callers were rude and mean. Every time I went to work, my stomach would bubble up. Didn't train well for the types of questions that customer wanted answered. Really couldn't help the customers. We could only put notes in the system and send to corresponding agency.

avatar
Risposta di ICF
2y
Thank you for taking the time to share your feedback. Happy to hear you enjoyed working with your colleagues. Health and wellbeing are a top priority and providing excellent training and support to our teams is essential to that commitment. You should feel enabled to come forward to your manager to discuss your concerns —no matter the circumstance you are in. We hope you were able to share specific feedback and suggestions related to your experiences and projects with your manager. - KZ

Esplora altre recensioni su ICF

5,0
23 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Awesome training and good benefits.

Svantaggi

I cant think of any.

4,0
30 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Wonderful people Meaningful work Flexibility with schedule and remote work

Svantaggi

Sub-par benefits and pay, particularly compared to other consulting roles High utilization targets for junior staff

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