Good for a start, no room for growth in company - Recensione dipendente - Customer Representative presso IRIS Software Group

Thank you for taking the time to leave a review. We’re glad you enjoyed starting your career with IRIS and appreciated our remote working opportunities. Internal progression is of the utmost importance to us, as we’re passionate about helping our employees grow and thrive in their careers at IRIS. We’re delighted to have now started the next phase of our career framework rollout which focusses on skill and competencies mapping, which will help identify any gaps and areas for development. We provide fantastic opportunities for development, such as helping you grow through funded training, apprenticeships and Masterships, and other internal initiatives such as our High Potential Programme, which gives our employees opportunities to progress and develop their careers with us. Within the last year, we have also launched our Learning Management System, ‘Learning with IMPACT’, our Elevate personal growth pathway, and our leadership pathways. Our 15 Elevate modules, designed based on employee feedback, cover all aspects of your personal growth. In Customer Operations specifically, we’re committed to providing our employees with a variety of routes for progression, for example, from 1st line support you can increase your product knowledge as a Customer Support Analyst, join the management team within Customer Services, or move to our Professional Services, Development, or Product teams. Since the start of 2023, we are proud to have celebrated over 86 promotions and role changes across IRIS. Paying our employees fairly and competitively for their hard work is of priority to us, and we're delighted to be officially recognised as a Real Living Wage employer. This means we commit to paying a fair wage to cover at least the real cost of living in the UK as calculated by the Real Living Wage Foundation. On top of this, we run an annual salary review process which includes benchmarking data, to make sure we are paying fairly and competitively compared to the market. We also offer pay scales in select departments (such as Customer Support) to enable employees to grow their salaries as they develop their skills. We’re also delighted to offer all permanent employees an annual bonus entitlement, which usually pays out in July. In Customer Support, we also offer employees a quarterly bonus. We’re always looking for ways we can be the best we can be, and we would welcome any further suggestions. Please contact EmployeeFeedback@iris.co.uk. Kind regards, the HR team