Anonymous -- within customer success team - Recensione dipendente - Customer Success presso IXL Learning

Major decisions in the company are made reactively rather than proactively, and no one is given any notice, least of all the customers. People are let go for no or strange reasons that don't make any sound business sense. "Restructuring" that has happened makes little sense, either. Similarly, reasons for hiring or not hiring someone sometimes did not make sense when explained. Department heads had little autonomy in hiring the candidates they wanted or promoted. Their choices were often arbitrarily overridden by the COO, specifically. The higher ups are disinterested in customer or employee feedback. Their vision is the only vision that matters, which impact sales negatively. The higher ups value the engineering and content development teams above all others, being dismissive of the need for top talent and loyalty to that talent in other departments. They are content to let department head positions and sometimes entire departments remain empty for no discernable reason. There are no clear career paths, and switching departments is often impossible. The only way to grow in your career or switch departments is to go elsewhere. Most of all, there is no care for the employees. Decisions are made without concern for how it impacts the employees. My direct supervisor was awesome but had no real power within the company, which made it frustrating.