Global presence but toxic culture and favoritism - Recensione dipendente - Management presso Icertis

My journey with Icertis has been nothing short of extraordinary. I left the company and returned after gaining an even deeper appreciation for the incredible people, vibrant corporate culture, and promising market opportunities. I continue to witness Icertis transform from an early-stage startup to a more mature, global market leader.

The work environment can be fast-paced and demanding, but I've seen similar expectations in other high-tech companies like Microsoft, Salesforce, SAP and multiple Services providers.

Perhaps the best one is that management is so blind you can just put your head down and be ignored with no response or actual support

Implementation & Upgrades: The core product is overly complex, often requiring more than a year to implement, and is notoriously difficult to maintain and upgrade. ​Customer Success: There is a significant disconnect regarding customer success. Leadership seems out of touch with the actual delivery challenges and the end-user experience. ​Stagnant Innovation & AI Strategy: The product has lacked meaningful innovation for years. Instead of integrating practical, compliant AI tools suited for our most profitable market (the Public Sector), leadership chases trendy technologies that do not solve our clients' actual problems. ​Dismissive Culture: Management struggles to accept constructive feedback from both employees and clients, creating an echo chamber at the top.