Work life balance is poor & poor wages earned. District Manager told everyone to "work harder" for their bonuses. The initial bonus program was stripped and restructured making it a moving goal post your team will ultimately never achieve. Really needed that bonus to live on when this company considers FT 29hrs a week. I had a family member die that was the only reason I was allowed to take my PTO. Zero bereavement days given. You are highly discouraged from using PTO & even more rules were added around that. There are very few team members maybe 3 people you can swap shifts with so it really becomes an EVERYONE issue when a CC in your location can't work. Used to work 9-5 steady then they added 11-7pm and later shifts to accommodate clients. At this point, there is no money for the extras like more hours or Christmas parties for the staff.
