Over run with consultants - Recensione dipendente - Manager presso Independence Blue Cross

The company has focused more on profits and growth over serving the community which is a big cultural change from the original mission. As result layoffs during 2008 and 2009 demanded more work for less people and as economy has improved the staff levels have remained the same while the number of consultants and contractors has increased. IBC employees now serve the consultants instead of consultants serving the employees. Senior management is very close with the consultants which raises a whole host of ethical issues. Burnout is high among the associates. It is not uncommon to be on call seven days a week and if provided with a company phone, emails and texts are expected to be answered at night, weekends and when on vacation. There is no mental downtime. Once in the door pay raises are minimal. The maximum is about 2% if one gets that at all. Bonuses are decent for managers and above but not for the non-management associates. The executives make out like bandits which is evident in the executive parking area.