*Helpdesk, apply at your own risk, Outside of helpdesk, great company* - Recensione dipendente - Helpdesk Specialist presso Insperity

-No management at all, boss is just a body that has 0 IT experience and has managed call center (very different from a helpdesk) -Lack of people due to people quitting -Needs more people altogether within the department. -Never anything positive shared w/ the team or praise -Severe lack of communication -Does not micro mange (which is good to an extent) but needs to be more involved. There is no structure. He just "assumes" everything. -Management is involved w/ the team maybe 45 mins total throughout the whole day (7am-7pm) -Training is not organized at all, and is very short. You're basically thrown out and have to learn as you go, not clear where ticketets need to get assigned and the ticketing system is awful. Needs a major rehaul. -Higher tier 2 are over worked, each person has anywhere from 75-100 tickets, there are only 2 of them! More people are needed at the tier 1 level and tier 2, growing company, more people, more tickets, more calls.