Terrible leadership, good benefits - Recensione dipendente - Community Support Specialist presso Instacart

2,0
11 mar 2019
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

-Good benefits, excluding parking and commuter -Free snacks and catered lunch once a week

Svantaggi

-Not sure where they find some of the people in leadership and engineering, things are ridiculously disorganized and it appears that nobody knows who to report to. -The company is very poorly run. For instance, shoppers were paid retroactively, sent an email after they were paid breaking down the payment (of course we had already received an absurd number of inquiries before they got the email and nobody at Instacart seemed to know what was happening), a week later, somebody (who should have been fired) decided to remove part of that initial payment to pay out at a later date, and after significant backlash from shoppers, decided to give them their money back that they had already been given a week earlier. Do you have a headache thinking about that? I do. -Free onsite parking was revoked from tenured employees with less than 24 hours notice. The satellite garage is a joke and nobody will park there due to the distance and inconvenience. -People get fired left and right and nobody mentions anything about it, which leaves absolutely no sense of job security. -Pay is extremely low for the kind of work agents are doing.

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5,0
27 apr 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Focused direction. Good WLB. Decent pay. Fully remote.

Svantaggi

A bit slow growth on business and career

1
2,0
21 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Svantaggi

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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