Vantaggi
It's an easy job, little training is needed. It is a good opportunity to build experience in the business so you can move on to something better in the future. The pay is better than the average for the area.
Svantaggi
There is no communication. At all. The lack of communication is destroying both the customer experience and the employees' capabilities. The customers' needs are the last thing anyone seems to be thinking about. Losing big customers? No big deal, apparently. While they're at it, they'll drive away the employees as well. Some employees are hired right on while others are brought in through a temp agency, and the hiring process for the temps drags on for a year or more. The "leaders" are clearly uncomfortable making decisions and work hard at avoiding anyone who tries to create solutions. Some of the supervisors are clearly not being monitored or corrected and are making choices that are unethical.