Management encourages an environment of hostility, back-biting, politics and fear. People are petrified to express their opinions to the CEO. The environment of open ideas and innovation that used to exist at the company is now dead.
The management team says publicly that "feedback is a gift" but then doesn't listen to either employees or customers. As a result, customers are routinely disappointed with the technology and service. And are even more frustrated when their feedback isn't incorporated to make products better.
Sales are stagnant and getting worse since revenue is tied to overall economy/ad market.
Most people in client facing roles are miserable and it's been a revolving door of people leaving the company. There have also been recent layoffs.