Amazing Community, Poor Support, Huge Potential - Recensione dipendente - Business Office Director presso Integral Senior Living

2,0
18 feb 2022
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The residents and staff in the community are amazing. Good health insurance. Everyone in the community really works hard and it's a great team environment.

Svantaggi

Corporate support or ISL support desperately needs help. Requests go unanswered. Accounting support misses ACH requests because they do not have the bandwidth to pull them. Systems are very old-school. Count on spending your day updating in one system, then adding it to multiple spreadsheets. Zero procurement or supply chain controls. Lots of wasted time due to antiquated business procedures. Lots of days printing invoices, scanning invoices, coversheets, then batch uploading the coversheets and invoices to attach to the invoice record. My favorite quote from support "I think we have a workaround for that."

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Risposta di Integral Senior Living
3y
We appreciate your feedback. We strive to create a positive work environment where our associates can grow and enjoy their job while doing so. Please feel free to reach out to Cathy Battles, our VP of Human Resources at 760-547-2863 or our corporate offices to discuss your concerns.

Esplora altre recensioni su Integral Senior Living

5,0
19 ago 2025
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Home office team engaged & present at the community level.

Svantaggi

Nothing to note, interactions were all good.

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Risposta di Integral Senior Living
10mo
Thank you for taking the time to share your feedback. We’re so glad to hear that your experience with Integral Senior Living was positive and that you felt supported by our home office team at the community level. It’s wonderful to know those connections made a difference, and we appreciate your kind words.
3,0
10 feb 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

The team cultivated was always amazing to work with and are a great team!

Svantaggi

The business office falls 100% short of competence regarding customer service for its employees, residents and especially its consumers.

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Risposta di Integral Senior Living
4mo
We appreciate you sharing your experience and are thrilled to hear such kind words regarding your "amazing" team and Laura’s incredible leadership! While we take great pride in our mission to better serve seniors, we also hear your concerns regarding the business office’s communication and the need for clearer regional training to eliminate procedural ambiguity. Your feedback is important, and we are committed to ensuring our administrative support and customer service match the high standards set by our frontline teams and leadership. Thank you for your dedication to our residents and for helping us identify these specific areas for growth!
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