Vantaggi
Friendly Coworkers and Occasional Snacks. Pay was decent, but not worth the stress.
Svantaggi
Outsourced call center for large online high fashion company. Messy communication between companies as well as awful internal communication. Management isn't any more knowledgeable on most customer issues than customer service reps and are hardly ever available for escalated calls. Parent company also had major issues (unable to issue refunds for customers,high volume of missing items/lost packages, shady warehouse workers, constantly changing "promotions", etc) Training was rushed and policies are inconsistent. Micromanagement in regards to calls. Management often left 'senior agents' in charge for large majority of days. Customers are the worst I've ever dealt with (cursing, threatening, rude, etc). Expected to be at work early and ready to work before the shift starts. I hated the hours for the early shift, 6am - 3pm with mandatory 1 hour lunch (plus pressure for overtime every week). High turnover of employees (I trained with a group of 6, all quit within 2 months).