Confusing and unorganized, with a splash of bad management. - Recensione dipendente - Implementation Specialist presso Intuit

Great pay. Overtime, loyal team the supervisors are really concerned about you. They make sure you are trained and have help when taking calls.

It’s seasonal and then it’s over.

Benefits are amazing, medical insurance, vision and dental. Company match on 401K and volunteer time off.

They keep making decisions to outsource jobs to contract workers who don't share the same value in training or customer care. Oh they say they do but when you catch the listening to music so loud you can't hear the customer, or literally snoring on the line they can't do anything because of the way the contracts are set up. It is up to the contract company and the contract company just needs warm bodies. They did not even supply enough people doing our busiest season this year to co or the shifts that were required in the contract. So good luck with that. They will always eventually lay you off.