Vantaggi
The J.Crew distribution center is a great place to build up your resume if your looking for experience. You are constantly engaged with customers from all over the U.S. and must quickly solve customer conflicts on a daily basis. This position also helps with communication skills, as you are on the phone through the duration of your shift. Proper usage of words and verifying important information is something you can take to any position you looking for in the future.
Svantaggi
Some of the management staff may look like they are not doing much. Their main purpose is to assist you if you have any major questions, which is helpful the first week on the call center floor. After that first week however, you may see them shooting the breeze with other associates while you are bombarded with customer calls. They are a great help, but it may be smarter to have conversations that are non-work related away from working associates.