Support is looked down on - Recensione dipendente - Technical Account Manager presso Jamf

3,0
3 giu 2016
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Challenging, Constant Learning, Dogs, Health Benefits, Friendly Colleagues within the same team. Pong and Shuffleboard if you have time. Will recommend to a friend to get their feet wet in IT and learn corporate values. Established sysadmins and IT professionals in the area will more than likely take a salary cut.

Svantaggi

No career path within the support department. Talent is bled out to other departments. Raises are to a minimum and only done once a year. Not only are you a Technical Account Manager for your clients, but also a call/chat support rep for all the other accounts. You're very busy and only able to perform true TAM duties about 5-6 hrs a day, so overtime is common occurrence and it's very stressful.

Esplora altre recensioni su Jamf

5,0
25 giu 2026
Dipendente anonimo
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits, culture, and community drive Jamf. Pay can always be better, but is fair to the market.

Svantaggi

Some growing pains recently, maturing from a start-up to a stable company with new technology, such as AI, competing with internal resources.

2,0
12 giu 2026
Consiglia
Gradimento del CEO
Pronostico commerciale

Vantaggi

Benefits are pretty much the only positive at this point. Working hybrid is nice, but pales when we used to be fully remote with no issues.

Svantaggi

The senior managers of Technical Support are driving this org into the ground. Employees are no longer a human, no longer an employee; we are now just numbers. KPI requirements have gotten ridiculous requiring employees to almost literally fight over available work to make ourselves look better. Its a complete sham, a numbers game. There are those of us that are legitimately here for our users and administrators, but the quantity of work has vastly outweighed the quality.

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