Thoughtful hiring process, transparent growth mindset company - Recensione dipendente - Customer Support Representative presso Jane App

Hey, it's phil, from the People team. Less than a year in and you've already put your finger on something I think a lot of people take years to articulate, the difference between being supported to belong and just being expected to fit in. I've personally felt how striking that difference is working somewhere where I don't have that sense of belonging and coming to Jane where I'm embraced for my authentic self. It's such a relief to not have to wear a mask at work every day, and where the difference we bring to work is appreciated. It's each and every Janer that makes what what our culture is, and I'm thankful that you're here and bringing your uniqueness. The research on belonging actually demonstrates that the ultimate sense of belonging comes from finding that sweet spot where our uniqueness is valued, and we have a genuine interest to be part of something bigger than ourselves. It's a mutual curiosity that team members have for Jane, and that you feel like the company has for you. "Transparent" and "no surprises" are exactly what we're going for in the hiring process! So that's awesome! When I saw your review, I reached out to our Talent Acquisition team about your con, since I wanted to gather some data to better understand the hiring process for our Customer Support team. Our stats show us that candidates in Support roles move through the full process, first screen to offer, in a median of 15 calendar days. Most of that time, about 10 days, sits in that first stage where we're being deliberate about who we're bringing in, since the people who join Jane in these roles end up directly shaping how clinics experience us. Once someone's through that, things move fast, the next two stages wrap in under five days combined. So I'm assuming the slowness you felt was in that early stage where you're waiting to hear back. I'm sorry that didn't feel great as part of your hiring process, we're always trying to tighten up the process cause we care deeply about both candidate and employee experience at Jane. Thanks for naming both halves of your experience as clearly as you did. It makes the feedback genuinely useful. I hope you continue to have a fulfilling 5-star experience at Jane! - phil