Great team culture with room for growth - Recensione dipendente - Intermediate Technical Support Analyst presso Journal Technologies

Good people to work with, lots of room to grow and learn.

Lots of changes at once can get overwhelming.

1. Remote flexible work environment for many employees. 2. Competitive salary and benefits. 3. Compelling work. 4. Many engaging and approachable clients. 5. Many co-workers are intelligent and dedicated and helpful. 6. Strategic growth focused leadership. 7. Competitive product. 8. Focus on incremental continuous improvements. Small adjustments that are evaluated for their worth before adding more changes that helps limit chaos. 9. Evolving PMO. 10. HR onboarding was flawless and helped to learn about company policies and procedures.

1. Lack of camaraderie. Only a few co-workers have made the effort to welcome and connect. Quite a few co-workers focus on their work and are hard to relate with. Cliques exists. More efforts to be a more inclusive company is needed. 2. Contention between old ways and news ways of operating that has led to some in-fighting, confusion, and resistance. 3. Challenging and almost non-existent onboarding experience with PMO and immediate team. 4. Concern about heavy workloads that risk leading to burn-out. 5. Sales process needs to improve to ensure that hand-offs to delivery teams are smoother and that the clients are on the same page. 6. Lack of consistent recognition of employee’s efforts and contributions. 7. More training of process and procedures is needed. 8. Documentation can be improved across the board. 9. Lack of support from senior leadership and management. You need to be a self-starter and be comfortable with autonomy with little direction from co-workers and management. 10. Company is disconnected between departments. They operate in silos. Need more cross-functional training, knowledge sharing, and consistent processes.