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      Keeper Security

      Azienda coinvolta

      Recensioni su Keeper Security

      Typical Call Center job - Recensione dipendente - Technical Support Representative presso Keeper Security

      1,0
      6 nov 2022
      Technical support representative
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      - Nice Office - Ability to work remotely - PTO/Vacation

      Svantaggi

      - Lots of micromanaging and tone policing. - Call center environment. - Effectively work in sales and billing as well. You will be expected to take these calls for the same pay. - Employees are QA'd on their worst performing cases whereas managers are responsible for QA'ing themselves. The result is a very skewed QA system. - High turnover. - Managers play favorites. - The company uses a lot of interesting language to promote their products. As a "frontline" rep, you will be expected to justify this to customers who will ask about this. - The consumer product and team overall are a secondary priority to the enterprise product and team. - Onboarding and training require lots of "homework" and reading outside of work hours. Very "High-School" esque.

      avatar
      Risposta di Keeper Security
      3y
      Thanks for your feedback. Our Consumer Support team has one of our highest tenure rates at our entire organization, which I think speaks volumes for the mentorship and love that employees have for working on that team. Our consumer support team also has the highest internal promotion transfer rate, and many team members go on to other parts of our organization to continue their Keeper career. We understand that this type of work isn't for everyone, and unfortunately this specific employee was terminated for cause as we found out that they sent numerous fake support tickets in. We have a zero tolerance policy for treating our other team members like that, and as such this ultimately was not the right fit, but we wish you well.

      Esplora altre recensioni su Keeper Security

      5,0
      19 giu 2026
      Specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      I’m loving the entrepreneurial environment !

      Svantaggi

      Not much to complain about. If you’re not used to entrepreneurial, fluid environments, it will not be for you.

      1,0
      2 lug 2026
      Consumer support specialist
      Consiglia
      Gradimento del CEO
      Pronostico commerciale

      Vantaggi

      The team members were one of the best parts of working here. They were knowledgeable, supportive, and always willing to help each other. Many of my coworkers genuinely cared about doing great work and creating a positive experience for customers.

      Svantaggi

      Unfortunately, the work environment created by management was the complete opposite. There was a lack of professionalism, poor communication, and inconsistent leadership. Managers often created unnecessary stress rather than supporting employees, and concerns raised by staff were frequently ignored. I also witnessed and experienced behavior that felt intimidating and, at times, crossed the line into harassment. Instead of addressing these issues, management often dismissed them or failed to take appropriate action. This created a toxic culture where employees felt uncomfortable speaking up and morale suffered.

      5
      avatar
      Risposta di Keeper Security
      14h
      We’re glad to hear that you had a positive experience with your teammates and recognized the care, knowledge and support they bring to their work and to our customers. We are disappointed to read your characterization of our workplace and management culture. We take any concern involving professionalism, respect or workplace conduct seriously, but we also want to be clear that the description shared here does not reflect the standards we set for our leaders or the culture we work hard to maintain. Allegations of harassment are serious, and we do not believe public review platforms are the appropriate place to fully assess or resolve such claims. Our company has established channels for employees to report concerns, and we encourage those channels to be used so matters can be investigated fairly, confidentially and with appropriate care. We remain committed to a workplace built on accountability, professionalism, respect, and support. We will continue investing in leadership development, clear communication and employee resources.
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