Staff treated well, but higher-ups may disregard input - Recensione dipendente - Customer Service Representative presso Lane7

Good benefits, enjoyable culture, flexibility

Can be hectic and stressful

Fun and energetic workplace with great perks. Employees can enjoy free or discounted games across different locations, which makes it a really social and engaging environment. It’s a good place if you enjoy hospitality and a lively atmosphere.

Employee treatment could be improved. There is a heavy management structure, and decision-making can feel overly controlled at times. Growth opportunities aren’t always clear, and internal progression can get lost in the hierarchy. There can also be a lack of coordination between teams. Cost-cutting measures are noticeable — incentives have been reduced, pay can feel tight, and despite being a hospitality role, tips are not provided.