Death by paper cuts - Recensione dipendente - Salesforce presso LegalZoom

IT group is extremely siloed. IT tickets sitting open for litterally months. I just saw one that still wasn't resolved after 9 months. Many of these customer impacting. No care to solve core problems, preferences for bandaids and duct tape and one-off fixes as they are less work. Everyone is "tenured" (they don't fire people) so there is a ton of dead weight. Culture is bad. I survived a coup in a prior companies IT group. They had a better culture. Everything is reactive, no serious planning is done. Sr. Mgmt micromanages things to an extreme.