Upper Management making changes with out understanding how it affects reps or customers - Recensione dipendente - Small Business Specialist presso LegalZoom

Upper management and CEO laid off a ton of people and brought in a third party company to do the work of experienced reps who understood the state requirements and items that customers needed to run their business smoothly. Making changes to the website with out seeing how it would impact the customer experience and making it harder for them to find anything without having to click thru to 10 different areas. They let go of coaches and basically said go somewhere else or get a lower position in the company. So now the managers are doing the work of like 5 people. There are no real incentives anymore and pay keeps getting changed frequently and even some people who were not paid comission when they were brought from a different team. JUST TO MAKE THE SHAREHOLDERS happy. Legalzoom was better before it went public.